The result of my narrowly beating Tim Brabants in a best-of-three race off in July was that I was selected to race the 1000m K1 event at the World Championships just four weeks later. So, no sooner had I enjoyed a moment of celebration to relieve the pressure that had inevitably built up than I [...]
Archive for September, 2011
Phew, what a month… qualifying for the 2012 Olympic Games!
Posted in Corporate Responsibility, Huntswood, Paul Wycherley, tagged 2012 Olympic Games, Cross Channel Challenge, CSR, Great Ormond Street Hospital, Huntswood, Paul Wycherley, The Prince’s Charities, Tim Brabants, World Championships on September 27, 2011 | Leave a Comment »
Empower employees to deliver a dynamic customer experience
Posted in Huntswood, Huntswood Learning and Development, tagged Based training Strategy, Customer Experience, Customer service, Delivering customer service, Learning and Development, Scenario Based Training, Training Program on September 20, 2011 | 2 Comments »
What is your first thought when you hear the word “communication”? For clients, it is a broad term that includes the exchange of ideas and the imparting of news and information. It even includes the emotional understanding between the speaker and listener and it defines how they experience their relationship with your business. Huntswood was approached [...]
What would you do if you only received one complaint a year?
Posted in Huntswood, Huntswood Consulting, tagged banks, complaint, complaint handling, customer, customer satisfaction, Customer service, dealing with customer complaints, excellent customer service. regulatory services, handling complaints, Huntswood on September 19, 2011 | 1 Comment »
The real question we are posing is: If you only had one complaint a year, with all the tools currently at your disposal, how would you handle it and what would you learn? This is a theoretical question, but one worth asking. By the way, if your first response was ‘it’s only one complaint – [...]
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