With the requirements for consultants becoming ever more stringent, many consultancies are incorporating tests into their interview process. There are four main types of test: personality, logical, numerical and verbal. Personality:these tests use a variety of situations and assess how you would react, how you work with others, what frustrates you and how you cope [...]
Archive for the ‘Huntswood Learning and Development’ Category
Psychometric testing at my level, are you joking?!
Posted in Huntswood, Huntswood Learning and Development, Huntswood Mangement Consultancy, Huntswood Recruitment, Huntswood Resourcing, management consultancy, tagged Huntswood, Huntswood Recruitment, Learning and Development, management consultancy, psychometric testing, recruitment, training on January 10, 2012 | Leave a Comment »
Holistic implementation of effective TCF
Posted in Huntswood, Huntswood Learning and Development, tagged FSA, Huntswood, Learning and Development, multi work stream programme, strategic planning, TFC, Treating Customers Fairly on December 9, 2011 | Leave a Comment »
Companies need to deliver revenue that increases profitability; however, this should be linked to the way a company treats their customers with the aim not only to fulfil the standards demanded by the FSA, but also to build credibility in long term relationships with their customers. Every company should be asking themselves, “are we looking [...]
Four Ways to Benchmark Customer Experience
Posted in Huntswood Learning and Development, tagged benchmarking, Benchmarking customer service, Customer Experience, Learning and Development, Tracking customer experience on November 15, 2011 | Leave a Comment »
How is your company tracking customer experience? Are you just looking at sales data? If your answer is ‘yes’, that might show you how you are doing in a general way, but it will not show you how you can improve your customer experience throughout the process. The thing is, if a customer has an [...]
Empower employees to deliver a dynamic customer experience
Posted in Huntswood, Huntswood Learning and Development, tagged Based training Strategy, Customer Experience, Customer service, Delivering customer service, Learning and Development, Scenario Based Training, Training Program on September 20, 2011 | 2 Comments »
What is your first thought when you hear the word “communication”? For clients, it is a broad term that includes the exchange of ideas and the imparting of news and information. It even includes the emotional understanding between the speaker and listener and it defines how they experience their relationship with your business. Huntswood was approached [...]
How to tell if training worked?
Posted in Huntswood Learning and Development, tagged (TCF), belended learning, Computer Based Training, fraud, Huntswood, Learning and Development, mis-selling, PPI, Scenario Based Training, training, Treating Customers Fairly on June 24, 2011 | 1 Comment »
After every training course, Huntswood measures how well the message got across. Just like everything else in business, training must be measured for you to assess your return on investment. Too often it’s treated like a check-box exercise and forgotten after completed – that’s a waste of your human resources development budget. Bring your usual [...]
How to Improve Computer-Based Training Relevance for Risk
Posted in Huntswood, Huntswood Learning and Development, tagged CBT, Computer Based Training, Learning and Development, Risk management, Scenario Based Training on March 29, 2011 | Leave a Comment »
We’ve all taken Computer-Based Training (CBT) courses where the trainer sets us up in front of a computer and tells us to follow the instructions on the screen. Unfortunately, all too often CBT can fall flat. The training material seems distantly related to us at best and rarely seems to apply to the duties we [...]
Customer experience is hot news at the moment.
Posted in Huntswood Learning and Development, tagged Customer Experience, Customer service, Huntswood, Learning and Development, Mary Portas, Mystery Shopping, Secret Shopper on January 19, 2011 | 1 Comment »
Top names like Michel Roux Jn and Mary Portas are on our screens expounding the benefits of good customer service, while major High Street banks and Telecoms providers are receiving media coverage for failing to meet customers’ expectations. Why does it matter? In the current financial climate, organisations are well aware that anything less than [...]
Business Simulations – How it Works.
Posted in Huntswood Learning and Development, tagged Business Simulations on April 12, 2010 | Leave a Comment »
Harry Potter fans will remember the Time-Turner device given to Hermione Granger so she could attend more classes in her third year than time would allow. What a useful business tool that would be: peeking into the future before winding back time and nailing the deal! This is precisely how Business Simulations work. By replicating [...]
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- Mortgage lending: the bar is moving up - by Paul Scott, Director of Consulting The FSA’s first attempt at the Mortga... http://t.co/NCJ4XPRk 1 day ago
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