by Paul Scott, Director of Consulting The FSA’s first attempt at the Mortgage Market Review was roundly criticised, so much so that Adair Turner took a personal interest, thinking it important enough to write the introduction to the latest Consultation Paper. This time, the proposals have received general acceptance, but will still mean major changes [...]
Archive for the ‘Huntswood’ Category
Mortgage lending: the bar is moving up
Posted in Huntswood, Huntswood Consulting, Paul Scott, tagged consulting, Huntswood, Mortgage Market Review, Treating Customers Fairly on February 22, 2012 | Leave a Comment »
The distributor’s dilemma
Posted in Huntswood, Huntswood Consulting, Paul Scott, tagged consulting, financial services, FSA, Huntswood, Paul Scott, product intervention on January 30, 2012 | Leave a Comment »
This article was first published in FS FOCUS issue 56 www.icaew.com/fsf… If financial advisers thought that they would be unaffected by the Financial Services Authority’s (FSA) latest intervention in product regulation, they will be disappointed. The regulator not only plans to tighten rule relating to the development of products, but also their distribution to customers. [...]
How to get a Consultancy job after you finish an MBA
Posted in Huntswood, Huntswood Mangement Consultancy, Huntswood Recruitment, management consultancy, MBA, tagged Consultancy jobs, consulting, executive consulting, financial services, Huntswood, Huntswood Recruitment, jobs, management consultancy, MBA, recruitment on January 12, 2012 | Leave a Comment »
We have just entered 2012 and as an MBA student you are probably thinking it’s time to start the job hunt and if not, you should be! Competition is always fierce for the best jobs on the market and there are a few things to do before you start applying for them to give yourself [...]
Psychometric testing at my level, are you joking?!
Posted in Huntswood, Huntswood Learning and Development, Huntswood Mangement Consultancy, Huntswood Recruitment, Huntswood Resourcing, management consultancy, tagged Huntswood, Huntswood Recruitment, Learning and Development, management consultancy, psychometric testing, recruitment, training on January 10, 2012 | Leave a Comment »
With the requirements for consultants becoming ever more stringent, many consultancies are incorporating tests into their interview process. There are four main types of test: personality, logical, numerical and verbal. Personality:these tests use a variety of situations and assess how you would react, how you work with others, what frustrates you and how you cope [...]
The Mortgage Market Review
Posted in Huntswood, Huntswood Consulting, tagged Fast Tracked Mortgages, FSA, Huntswood, John Howard, Mortgage Lenders, Mortgage Market Review, Self Certification Mortgages on December 20, 2011 | Leave a Comment »
One unexpected outcome of the long awaited Mortgage Market Review is what looks like a squeeze on mortgage brokers. The heart of the paper is enhanced affordability checks and the Review says the FSA is not proposing to prevent income and expenses checks being done by intermediaries, “but the lender will be responsible for ensuring [...]
Holistic implementation of effective TCF
Posted in Huntswood, Huntswood Learning and Development, tagged FSA, Huntswood, Learning and Development, multi work stream programme, strategic planning, TFC, Treating Customers Fairly on December 9, 2011 | Leave a Comment »
Companies need to deliver revenue that increases profitability; however, this should be linked to the way a company treats their customers with the aim not only to fulfil the standards demanded by the FSA, but also to build credibility in long term relationships with their customers. Every company should be asking themselves, “are we looking [...]
An effective way to reduce complaints
Posted in Huntswood, Huntswood Consulting, Huntswood CSD, tagged complaint handling, Customer Experience, Freedom of Information Act, Learning and Development, training, Training Program, Triage approach on November 17, 2011 | Leave a Comment »
A lack of complaint handling capability will always result in poor service, but imagine the impact for a company facing a huge backlog of complaints. Huntswood was approached by a company which handled information requests under the Freedom of Information Act (FOI), but due to a public awareness campaign, they were overwhelmed by a rising [...]
Publishing FOS Decisions – Clarification or Punishment?
Posted in Huntswood, Huntswood Consulting, tagged Financial Ombudsman Service, FOS, Huntswood, John Howard, regulatory changes on November 14, 2011 | Leave a Comment »
The Financial Ombudsman Service has just released its discussion paper on the publication of its decisions. This a major concern for the industry at the moment and divides opinion. Certainly, firms want greater clarity over FOS decision making, but how will publishing decisions achieve this? It will require an easily searchable database which firms and [...]
The Retail Distribution Review
Posted in Huntswood, Huntswood Consulting, tagged business performance, financial advisors, Huntswood, John Howard, Professional services business, RDR, Retail Distribution Review on November 9, 2011 | Leave a Comment »
The Retail Distribution Review’s (RDR) new definition of advice will have certainly unnerved financial advisors, but is the regulator’s definition sufficient for today’s market and does it reflect what customers think is advice? Under the RDR there will only be two types of advisor for investment products: there will be fully independent advisors that must [...]
The UK Consulting industry – buying trends update
Posted in Huntswood, Huntswood Consulting, Huntswood Mangement Consultancy, Huntswood Recruitment, tagged Huntswood, Huntswood Recruitment, management consultancy, recruitment on October 25, 2011 | 1 Comment »
Recently we took part in the Source for Consulting market update presented by Fiona Czerniawska, Director and Co-Founder of Source for Consulting, and Edward Haigh, Director. The results were from their quarterly buying trends survey. The results were very varied depending on the type of consulting work done and the type of company. As has [...]
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Huntswood Twitter
- Mortgage lending: the bar is moving up - by Paul Scott, Director of Consulting The FSA’s first attempt at the Mortga... http://t.co/NCJ4XPRk 1 day ago
- Implications for financial advisers are not exactly clear at this stage, but it could affect the number of products... http://t.co/5P7YbTzg 5 days ago
- The distributor’s dilemma - If financial advisers thought that they would be unaffected by the Financial Services Au... http://t.co/VD5HYXPe 3 weeks ago
- Huntswood_MC New #job: Senior Consultant/Manager - Retail banking Benchmarking,London .. http://t.co/nFQj6kU8 #jobs #hiring 3 weeks ago
- Relevant testing is beneficial; it gives confidence to your prospective employers but also to yourself. Find out more http://t.co/bR1x1gH4 1 month ago
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