With the requirements for consultants becoming ever more stringent, many consultancies are incorporating tests into their interview process. There are four main types of test: personality, logical, numerical and verbal. Personality:these tests use a variety of situations and assess how you would react, how you work with others, what frustrates you and how you cope [...]
Posts Tagged ‘Huntswood’
Psychometric testing at my level, are you joking?!
Posted in Huntswood, Huntswood Learning and Development, Huntswood Mangement Consultancy, Huntswood Recruitment, Huntswood Resourcing, management consultancy, tagged Huntswood, Huntswood Recruitment, Learning and Development, management consultancy, psychometric testing, recruitment, training on January 10, 2012 | Leave a Comment »
The Mortgage Market Review
Posted in Huntswood, Huntswood Consulting, tagged Fast Tracked Mortgages, FSA, Huntswood, John Howard, Mortgage Lenders, Mortgage Market Review, Self Certification Mortgages on December 20, 2011 | 1 Comment »
One unexpected outcome of the long awaited Mortgage Market Review is what looks like a squeeze on mortgage brokers. The heart of the paper is enhanced affordability checks and the Review says the FSA is not proposing to prevent income and expenses checks being done by intermediaries, “but the lender will be responsible for ensuring [...]
Holistic implementation of effective TCF
Posted in Huntswood, Huntswood Learning and Development, tagged FSA, Huntswood, Learning and Development, multi work stream programme, strategic planning, TFC, Treating Customers Fairly on December 9, 2011 | Leave a Comment »
Companies need to deliver revenue that increases profitability; however, this should be linked to the way a company treats their customers with the aim not only to fulfil the standards demanded by the FSA, but also to build credibility in long term relationships with their customers. Every company should be asking themselves, “are we looking [...]
Publishing FOS Decisions – Clarification or Punishment?
Posted in Huntswood, Huntswood Consulting, tagged Financial Ombudsman Service, FOS, Huntswood, John Howard, regulatory changes on November 14, 2011 | Leave a Comment »
The Financial Ombudsman Service has just released its discussion paper on the publication of its decisions. This a major concern for the industry at the moment and divides opinion. Certainly, firms want greater clarity over FOS decision making, but how will publishing decisions achieve this? It will require an easily searchable database which firms and [...]
The Retail Distribution Review
Posted in Huntswood, Huntswood Consulting, tagged business performance, financial advisors, Huntswood, John Howard, Professional services business, RDR, Retail Distribution Review on November 9, 2011 | Leave a Comment »
The Retail Distribution Review’s (RDR) new definition of advice will have certainly unnerved financial advisors, but is the regulator’s definition sufficient for today’s market and does it reflect what customers think is advice? Under the RDR there will only be two types of advisor for investment products: there will be fully independent advisors that must [...]
The UK Consulting industry – buying trends update
Posted in Huntswood, Huntswood Consulting, Huntswood Mangement Consultancy, Huntswood Recruitment, tagged Huntswood, Huntswood Recruitment, management consultancy, recruitment on October 25, 2011 | 1 Comment »
Recently we took part in the Source for Consulting market update presented by Fiona Czerniawska, Director and Co-Founder of Source for Consulting, and Edward Haigh, Director. The results were from their quarterly buying trends survey. The results were very varied depending on the type of consulting work done and the type of company. As has [...]
Who wants to be a Management Consultant? Young MCA report.
Posted in Huntswood, Huntswood Recruitment, management consultancy, tagged financial services, Huntswood, Huntswood Recruitment, jobs, management consultancy, recruitment on October 20, 2011 | Leave a Comment »
A management consultancy firm, like any business, is only as good as its employees and their reputations rely heavily on the quality of consultants who manage their projects and clients. Therefore, these firms invest a substantial amount of time, money, and resources into recruiting, training, and retaining individual consultants. It is of utmost importance that [...]
Unfair charges – FSA’s clamp down.
Posted in Huntswood, Huntswood Consulting, tagged arreas management fee, Customer service, financial services, FSA, Huntswood, John Howard, mortgage arrears, mortgage companies, Swift 1st, Unfair charges on October 11, 2011 | Leave a Comment »
The FSA’s clamp down on mortgage companies continues with Swift 1st Ltd being fined £630,000 and ordered to pay an estimated £2.35 million in compensation to customers. The company’s main failing was to make excessive charges when customers fell into arrears. Competition between firms to win business with headline grabbing rates result in squeezed margins. [...]
Phew, what a month… qualifying for the 2012 Olympic Games!
Posted in Corporate Responsibility, Huntswood, Paul Wycherley, tagged 2012 Olympic Games, Cross Channel Challenge, CSR, Great Ormond Street Hospital, Huntswood, Paul Wycherley, The Prince’s Charities, Tim Brabants, World Championships on September 27, 2011 | Leave a Comment »
The result of my narrowly beating Tim Brabants in a best-of-three race off in July was that I was selected to race the 1000m K1 event at the World Championships just four weeks later. So, no sooner had I enjoyed a moment of celebration to relieve the pressure that had inevitably built up than I [...]
What would you do if you only received one complaint a year?
Posted in Huntswood, Huntswood Consulting, tagged banks, complaint, complaint handling, customer, customer satisfaction, Customer service, dealing with customer complaints, excellent customer service. regulatory services, handling complaints, Huntswood on September 19, 2011 | 1 Comment »
The real question we are posing is: If you only had one complaint a year, with all the tools currently at your disposal, how would you handle it and what would you learn? This is a theoretical question, but one worth asking. By the way, if your first response was ‘it’s only one complaint – [...]
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- Dedicated facilities enable Huntswood to provide high quality, fully integrated off-site solutions to clients. bitly.com/KGvdgf 3 hours ago
- Parting is such sweet sorrow: what to do if you’re no longer relationship managed by the regulator ow.ly/1k8hs8 1 day ago
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